Emma O’Neill

Customer Service Advisor

Why did you join BBGR?

I joined BBGR in February 2014 previously I was working in Opticians as an optical consultant, where I was communicating on a daily basis with BBGR. I quickly came to learn about its culture and reputation and joined because I thought it would give me a wider insight (excuse the pun) into eye health.

What do you do on a day to day basis?

As a Customer Service Advisor, my role is to make sure our customers get what they want, when they need it and resolve any issues in the process. Also as part of my role as a Returns Technician I assess patient’s orders for faults which the store have identified. My role is to correct these faults by either remaking the order or offering an alternative lens or frame choice. Should the orders be assessed and found to be correct, I offer technical support and advice so the patient will receive the best quality product available to them.

What are the biggest challenges you face in the business?

There are no obvious challenges that come to mind, fitting into the culture and workload has been both seamless and enjoyable. One challenge I found coming into BBGR from working in an Optician’s store was being able to adapt my style of thinking from a store perceptive to a manufacturing perceptive to help deal with our customer’s queries in the best possible way.

How has BBGR supported your career and ambitions?

BBGR has far exceeded my expectations for supporting my career ambitions. In fact they seem to intuitively know what I want before I do! In the short time I have been here I have become a BBGR forum representative and an Inductee Ambassador. From planning our summer Festival to introducing new starters, the company has given me the guidance I needed to fill both roles. As mentioned above I am currently training to become a Returns Assessor; this will teach me a whole new skill set. Also this has given me a chance to get to know other people in BBGR, but it has also given me a great insight into various departments. I’m delighted to be part of it.

Interesting fact about you?

I’m currently learning how to design and dress make. Vivienne Westwood- Watch out!